customer services

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ArrowXL has a responsibility to protect its staff from incidents of violence, threatening behaviour and verbal abuse. Our staff can now use devices to monitor and record incidents where they feel their safety is threatened. Evidence, including audio recordings, obtained through these devices may be used in criminal and civil proceedings and/or to take local sanctions against alleged offenders. ArrowXL is responsible for the use of the devices and any recordings. For more information please call our contact centre who will manage your query with our National Compliance Manager. ArrowXL will continue to take any necessary steps to safeguard client confidentiality.