• ArrowXL Operations Update

    ArrowXL has re-commenced deliveries to consumers in the postcodes affected by our Worcester warehouse fire.

    We are now underway but there is a significant amount of orders to work through that will take some time to complete.

    We’re going as fast as we can to increase the delivery capacity at our temporary hub in Chepstow, however, the timeline to rearrange all affected consumer deliveries is not as short as we’d like.

    ArrowXL is very grateful for your patience until now, and we’ll be in touch as soon as possible to rearrange deliveries.

    This week, our site team is undertaking audits to validate the stock held on-site, and this should minimise any further disruption with deliveries.

    We expect to complete this activity and be back up and running to our normal delivery … more

  • Media Statement on ArrowXL Worcester HUB, Blackpole, Worcester

    There has been a major fire at the Worcester hub of ArrowXL, the UK’s leading two-man home delivery specialists.

    Fire crews are on site, and ArrowXL’s business continuity plan is in place. The 200,000 sq ft building has been evacuated and all colleagues have been accounted for and are safe and well, with the safety of our staff being our number one priority.

    Equally, plans are being finalised for our customers to move operations from Worcester to a group owned site.

    Around 150 to 200 staff are based at ArrowXL’s Worcester hub at any one time, which handles deliveries for Midlands and South West.

    ArrowXL’s Worcester hub has been operating since 1994. It is one of four hubs and 17 satellite bases. ArrowXL operate 230 delivery vehicles on the road six days a week. … more

  • Charlie Shiels joins ArrowXL as COO, as growth continues

    We’re delighted to announce the appointment of Charlie Shiels as Chief Operating Officer. He will be responsible for all operational activities across the organisation.

    Charlie has been in logistics all his working life, latterly with DPDGroup UK Ltd for almost 22 years, where he was Executive Director of Central Operations for the past seven years.

    Previous companies included Exel Logistics, British Airways and Argos. During his time with DPD he helped open the biggest parcel sorting hub in Europe and was responsible for hub operation, linehaul operations, transport fleet operations and risk.

    He joins ArrowXL after taking a ten-month sabbatical to travel the world. Charlie said: “I’m delighted to have joined ArrowXL and am really excited by the opportunity, and … more

  • Rated ‘Excellent’ by Trustpilot

    We value all customer feedback at ArrowXL. That’s why we’re delighted to be awarded an ‘excellent’ 9.2 out of 10 rating by online consumer review website Trustpilot.

    Since we were listed on Trustpilot in 2014, out of more than 8,100 customer reviews over 82% have given ArrowXL a full five-star rating, the highest of any UK mainstream carrier.

    Trustpilot allows customers to leave honest, unbiased reviews and share experiences about companies they have purchased from recently.

    Latest five-star comments praise us for ‘excellent friendly and timely service,’ and ‘first class delivery from people who seem to have the customer’s interest as a priority.’

    “This is fantastic news,” says CEO Ian Howell. “It means we are … more

  • Record highs

    It’s been an exceptionally busy start to the new year.

    With volumes up by 8% on last year over the peak period rush, again we saw record deliveries in January, that means 300,000 big and bulky items that had to be delivered right first time.

    Importantly, we expanded our peak season capacity by doubling storage capability at Wigan with our new 22m high bay, part of our £1.8m warehousing expansion completing in April.

    This major investment in infrastructure allows us to improve efficiency and strengthen our five-star service to retailers and their customers.

    Thanks to a huge team effort and the best technology available with our innovative customer order tracking services, I am proud that we rose to and met the challenges successfully.

    We’re now planning for Easter … more

  • ArrowXL appointed on VIP deliveries for Boori

    High-end baby furniture brand Boori has appointed ArrowXL to handle all future ‘deliveries.’

    The new three-year contract was awarded for our VIP service, Platinum Home Delivery.

    We will also provide warehousing at our centre in Enfield and deliver via the Platinum Home Delivery service to customers UK-wide.

    We expect to deliver and assemble nursery furniture purchased online or through a growing list of prestige UK retailers that stock the Boori brand.

    Lee Harrod, European MD at Boori, said: “We wanted a long term, strategic partner who understood how important our customer experience is from beginning to end. ArrowXL’s VIP service Platinum Home Delivery fits the bill perfectly.”

    Our specially trained two-man teams will deliver Boori’s high value … more

  • New Faces

    We are delighted to announce a host of appointments across all areas of our business.

    Peter Scraton joined our executive team as People & Support Services Director, with responsibility for our 1,000-strong employees. Gary Tickle joins as Head of Financial Planning & Analysis along with Martin Pope as Head of Business Change. We’ve welcomed Andy Foster as General Manager Worcester and Kenny Shand is our new Head of Customer Contact with responsibility for ArrowXL’s recently launched contact centre at Wigan support centre.

    Gary Tickle

    Martin Pope more

  • Diary date!

    Visit us on Stand 21 at ‘The Delivery Conference’ 2017, 31 January, Park Plaza Westminster Bridge, London SE1 7UT. We look forward to seeing you. more

  • High expectations!

    Work has started on our new supersize 22m high bay that ultimately enables us to double our storage capability.

    We’re investing £1.7million in state-of-the-art racking solutions as part of a three-phased £multi-million warehousing expansion.

    Two thirds of the work is set to be complete in time for the Black Friday 25 November rush, with the final phase due to be finished by February.

    “The new high bay is fully racked and provides 17,000 pallet spaces, upgraded flooring, sprinkler system for fire prevention and lighting installations,” said Roddy Macdonald, head of operations North. Importantly, it means our Wigan warehousing centre will be dual purpose.

    Not only does it serve as our delivery hub providing deliveries to the Midlands and the North of … more

  • New contact centre is a major boost

    Our focus on operational excellence has taken a leap forward for clients and customers.

    We’ve moved all customer contact operations in-house and created our own dedicated contact centre.

    The move has created 60 new jobs at Wigan HQ, with 20 more likely to follow before Christmas as demand peaks.

    The decision underlines our commitment to continuously enhance the quality of service to clients and make it much easier and faster to manage customer delivery calls.

    We’ve invested heavily in developing a highly trained, knowledge-based customer service team which will handle 1,800 telephone calls per day.

    Heading up the new operation is Kenny Shand who has been appointed head of customer contact. He brings ten years’ experience in running large scale retail operations, … more