• ArrowXL appointed on VIP deliveries for Boori

    High-end baby furniture brand Boori has appointed ArrowXL to handle all future ‘deliveries.’

    The new three-year contract was awarded for our VIP service, Platinum Home Delivery.

    We will also provide warehousing at our centre in Enfield and deliver via the Platinum Home Delivery service to customers UK-wide.

    We expect to deliver and assemble nursery furniture purchased online or through a growing list of prestige UK retailers that stock the Boori brand.

    Lee Harrod, European MD at Boori, said: “We wanted a long term, strategic partner who understood how important our customer experience is from beginning to end. ArrowXL’s VIP service Platinum Home Delivery fits the bill perfectly.”

    Our specially trained two-man teams will deliver Boori’s high value … more

  • New Faces

    We are delighted to announce a host of appointments across all areas of our business.

    Peter Scraton joined our executive team as People & Support Services Director, with responsibility for our 1,000-strong employees. Gary Tickle joins as Head of Financial Planning & Analysis along with Martin Pope as Head of Business Change. We’ve welcomed Andy Foster as General Manager Worcester and Kenny Shand is our new Head of Customer Contact with responsibility for ArrowXL’s recently launched contact centre at Wigan support centre.

    Gary Tickle

    Martin Pope more

  • Diary date!

    Visit us on Stand 21 at ‘The Delivery Conference’ 2017, 31 January, Park Plaza Westminster Bridge, London SE1 7UT. We look forward to seeing you. more

  • High expectations!

    Work has started on our new supersize 22m high bay that ultimately enables us to double our storage capability.

    We’re investing £1.7million in state-of-the-art racking solutions as part of a three-phased £multi-million warehousing expansion.

    Two thirds of the work is set to be complete in time for the Black Friday 25 November rush, with the final phase due to be finished by February.

    “The new high bay is fully racked and provides 17,000 pallet spaces, upgraded flooring, sprinkler system for fire prevention and lighting installations,” said Roddy Macdonald, head of operations North. Importantly, it means our Wigan warehousing centre will be dual purpose.

    Not only does it serve as our delivery hub providing deliveries to the Midlands and the North of … more

  • New contact centre is a major boost

    Our focus on operational excellence has taken a leap forward for clients and customers.

    We’ve moved all customer contact operations in-house and created our own dedicated contact centre.

    The move has created 60 new jobs at Wigan HQ, with 20 more likely to follow before Christmas as demand peaks.

    The decision underlines our commitment to continuously enhance the quality of service to clients and make it much easier and faster to manage customer delivery calls.

    We’ve invested heavily in developing a highly trained, knowledge-based customer service team which will handle 1,800 telephone calls per day.

    Heading up the new operation is Kenny Shand who has been appointed head of customer contact. He brings ten years’ experience in running large scale retail operations, … more

  • Job Opportunity - Warehouse Team

    What’s your Passion?

    Warehouse Team

    Locations: Worcester - Wigan

    Various Hours & Shifts Available

    Excellent opportunities have arisen for individuals looking to further their careers with ArrowXL. We are currently looking for Warehouse Team Members to join our successful teams.

    Reporting to a Team Manager within a busy warehouse environment - the main duties of this role will include:

     Taking responsibility for your colleagues & your own Health & Safety.

     The careful & physical movement of 2 Man products from one location to another which could include on/off vehicles or around the warehouse environment.

     Caring for all packages – ensuring customers goods are not damaged in any way.

     Understanding & implementing all policies & processes … more

  • Job Opportunity - Warehouse FLM

    Follow your Passion…

    Warehouse FLM

    Wigan

    40 Hours Per Week

    Shift Pattern – PM - 5 over 7

    An excellent opportunity has arisen for an individual looking to further their career with Arrow XL. We are currently looking for an experienced Team Manager to join our team.

    Reporting to a Senior Team Manager within a busy Warehouse environment - the main duties of this role will include:

     Planning, organising and coordinating the activities of a number of employees within an area of the Warehouse Operation.

     Management and development of a team of employees.

     Liaison with customers representatives.

     Management of quality KPIs (e.g. pick accuracy, stock accuracy).

     Management of performance KPIs.

     Management of human resources including recruitment, training, coaching … more

  • Job Opportunity - Transport First Line Manager

    What’s your Passion?

    Transport

    First Line Manager

    Location: Airdrie

    Shift Pattern – Various

    An excellent opportunity has arisen for an individual looking to further their career with Arrow XL. We are currently looking for an experienced individual to join our team. Reporting to the Transport Manager within a busy Warehouse/Transport environment - the main duties of this role will include:

     Planning, organising and coordinating of the day to day activities of a number of employees within an area of the Transport/Warehouse Operation. Ensuring crew members adhere to agreed procedures and practices.

     Supervise all team members under your area of responsibility ensuring each customer promise is met with adherence to the Client’s service level agreement and Arrow XL& … more

  • Job Opportunity - Service Delivery Crew 7.5T Vehicles

    What’s your Passion?

    Service Delivery Crew

    7.5T Vehicles

    Enfield - Worcester - Airdrie - Wigan

    Various Hours & Shifts Available

    Excellent opportunities have arisen for individuals looking to further their careers with Arrow XL. We are currently looking for Service Delivery Crews to join our team.

    Reporting to a Team Manager within a busy transport environment - the main duties of this role will include:

     Delivering a GREAT customer experience all day every day even when your day hasn’t gone to plan.

     Delivering product using a 7.5t van as part of a 2-man delivery team.

     Resolving customer issues & finding creative solutions to difficult product maneuvering problems – dogs, cats, kids, toys, laundry etc.

     Ensuring all deliveries to the customer … more

  • Job Opportunity - Platinum Service Delivery Crew

    What’s your Passion?

    Platinum Service Delivery Crew

    Wigan – Airdrie Shift:

    4 over 6 (45 hrs.) 7.5T

    Excellent opportunities have arisen for individuals who are passionate about amazing customer service – live it – breathe it – love it…

    If you are looking to further your career with Arrow XL - we are currently looking for Service Delivery Crews to join our new Platinum Service & deliver excellent customer experiences.

    Reporting to a Team Manager within a busy transport environment - the main duties will include:

     Delivering a GREAT customer experience all day every day – even when your day hasn’t gone to plan.

     Delivering products PLUS Installations & Assembly to make our customers feel exceptionally special by delivering … more