We value all customer feedback at ArrowXL. That’s why we’re delighted to be awarded an ‘excellent’ 9.2 out of 10 rating by online consumer review website Trustpilot.
Since we were listed on Trustpilot in 2014, out of more than 8,100 customer reviews over 82% have given ArrowXL a full five-star rating, the highest of any UK mainstream carrier.
Trustpilot allows customers to leave honest, unbiased reviews and share experiences about companies they have purchased from recently.
Latest five-star comments praise us for ‘excellent friendly and timely service,’ and ‘first class delivery from people who seem to have the customer’s interest as a priority.’
“This is fantastic news,” says CEO Ian Howell. “It means we are … more
It’s been an exceptionally busy start to the new year.
With volumes up by 8% on last year over the peak period rush, again we saw record deliveries in January, that means 300,000 big and bulky items that had to be delivered right first time.
Importantly, we expanded our peak season capacity by doubling storage capability at Wigan with our new 22m high bay, part of our £1.8m warehousing expansion completing in April.
This major investment in infrastructure allows us to improve efficiency and strengthen our five-star service to retailers and their customers.
Thanks to a huge team effort and the best technology available with our innovative customer order tracking services, I am proud that we rose to and met the challenges successfully.
We’re now planning for Easter … more
High-end baby furniture brand Boori has appointed ArrowXL to handle all future ‘deliveries.’
The new three-year contract was awarded for our VIP service, Platinum Home Delivery.
We will also provide warehousing at our centre in Enfield and deliver via the Platinum Home Delivery service to customers UK-wide.
We expect to deliver and assemble nursery furniture purchased online or through a growing list of prestige UK retailers that stock the Boori brand.
Lee Harrod, European MD at Boori, said: “We wanted a long term, strategic partner who understood how important our customer experience is from beginning to end. ArrowXL’s VIP service Platinum Home Delivery fits the bill perfectly.”
Our specially trained two-man teams will deliver Boori’s high value … more
We are delighted to announce a host of appointments across all areas of our business.
Peter Scraton joined our executive team as People & Support Services Director, with responsibility for our 1,000-strong employees. Gary Tickle joins as Head of Financial Planning & Analysis along with Martin Pope as Head of Business Change. We’ve welcomed Andy Foster as General Manager Worcester and Kenny Shand is our new Head of Customer Contact with responsibility for ArrowXL’s recently launched contact centre at Wigan support centre.
Martin Pope more
Work has started on our new supersize 22m high bay that ultimately enables us to double our storage capability.
We’re investing £1.7million in state-of-the-art racking solutions as part of a three-phased £multi-million warehousing expansion.
Two thirds of the work is set to be complete in time for the Black Friday 25 November rush, with the final phase due to be finished by February.
“The new high bay is fully racked and provides 17,000 pallet spaces, upgraded flooring, sprinkler system for fire prevention and lighting installations,” said Roddy Macdonald, head of operations North. Importantly, it means our Wigan warehousing centre will be dual purpose.
Not only does it serve as our delivery hub providing deliveries to the Midlands and the North of … more
Our focus on operational excellence has taken a leap forward for clients and customers.
We’ve moved all customer contact operations in-house and created our own dedicated contact centre.
The move has created 60 new jobs at Wigan HQ, with 20 more likely to follow before Christmas as demand peaks.
The decision underlines our commitment to continuously enhance the quality of service to clients and make it much easier and faster to manage customer delivery calls.
We’ve invested heavily in developing a highly trained, knowledge-based customer service team which will handle 1,800 telephone calls per day.
Heading up the new operation is Kenny Shand who has been appointed head of customer contact. He brings ten years’ experience in running large scale retail operations, … more
What’s your Passion?
Locations: Worcester - Wigan
Various Hours & Shifts Available
Excellent opportunities have arisen for individuals looking to further their careers with ArrowXL. We are currently looking for Warehouse Team Members to join our successful teams.
Reporting to a Team Manager within a busy warehouse environment - the main duties of this role will include:
Taking responsibility for your colleagues & your own Health & Safety.
The careful & physical movement of 2 Man products from one location to another which could include on/off vehicles or around the warehouse environment.
Caring for all packages – ensuring customers goods are not damaged in any way.
Understanding & implementing all policies & processes … more
Follow your Passion…
40 Hours Per Week
Shift Pattern – PM - 5 over 7
An excellent opportunity has arisen for an individual looking to further their career with Arrow XL. We are currently looking for an experienced Team Manager to join our team.
Reporting to a Senior Team Manager within a busy Warehouse environment - the main duties of this role will include:
Planning, organising and coordinating the activities of a number of employees within an area of the Warehouse Operation.
Management and development of a team of employees.
Liaison with customers representatives.
Management of quality KPIs (e.g. pick accuracy, stock accuracy).
Management of performance KPIs.
Management of human resources including recruitment, training, coaching … more
What’s your Passion?
First Line Manager
Shift Pattern – Various
An excellent opportunity has arisen for an individual looking to further their career with Arrow XL. We are currently looking for an experienced individual to join our team. Reporting to the Transport Manager within a busy Warehouse/Transport environment - the main duties of this role will include:
Planning, organising and coordinating of the day to day activities of a number of employees within an area of the Transport/Warehouse Operation. Ensuring crew members adhere to agreed procedures and practices.
Supervise all team members under your area of responsibility ensuring each customer promise is met with adherence to the Client’s service level agreement and Arrow XL& … more