• Arrow XL launches Next Day 2-man delivery service

    Retailers can take orders until 9pm and guarantee Next Day delivery service to their customers.

    The service is available six days a week Monday – Saturday to 98% of the UK mainland population.

     05November 2013: Arrow XL, the UK’s leading two-man delivery specialist, has launched a Next Day delivery service for retailers.

     Geared at providing the highest possible customer experience, this new service will enable retailers to offer customers a next day delivery option on big ticket items. This is alongside a customer order cut-off time as late as 9pm, giving retailers and their customers extra time to receive orders and still benefit from a next day delivery service.

     This new service is available to 98% of the UK mainland population, Monday to Saturday, and … more

  • Focus on our Diary Booking Service.

    Our Diary Booking service provides a convenient solution for booking deliveries and collections with your customer, you give us the details and we will make the arrangements on your behalf using our web-based diary platform. This is how it works:

    more

  • News Update Christmas and New Year Schedule

    We our delighted to present our Christmas and New Year operating schedule, please feel free to discuss this with your account manager and share your detailed forecast for the trading period.

    more

  • Focus on Warehousing and Fulfilment service

    Full logistics solution for retailers and manufacturers

    Product stored in Wigan, our 750,000 square feet hub, is injected directly into our 2-man delivery network providing full coverage throughout the UK, Eire and Channel Islands and providing unparalleled delivery frequency and in-home services.

    Flexible warehousing capacity to accommodate seasonal peaks and variable costs.

    Reduce delivery lead-time

    Reduce transportation costs

    Full visibility of customer order from warehouse to delivery

    One-stop-shop for warehousing, picking and packing, and delivery into your customer’s home more

  • Developments on our Services

    I would like to share with you details of this week’s developments on our services.

    Collection & Recycle

    One of our clients, a leading department retailer, this week launched our bed disposal service on their ecommerce channel. Our client sells approximately 400,000 beds each year and has taken on the service which allows us to collect old, unwanted beds from customers at the same time as delivering new ones.

    With approximately 2 million beds sold in the UK each year and the absence of a hygienic cost-effective option to collect old unwanted beds, this new solution will save customers both time and money. Customers will benefit from not having to arrange for their old bed to be collected by their local council, or find a specialist mattress collection company, cutting out … more

  • News Update Award Winning 2013

    We are delighted to announce that Arrow XL has won the New Product and Product Improvement Award in the UK Customer Experience Awards 2013.

    Now in its fourth year, the UK Customer Experience Awards celebrates and promotes excellence in customer experience across a broad spectrum of industries.

    Chris White, Customer Experience Director, Arrow XL said: “We are thrilled to win this award, which recognises we are leading the field for innovation in customer experience. We look forward to building on this success by further developing our customer service excellence.”

    Finalists in each of the 25 categories presented their entry to a team of specialist judges at The Grand Connaught Rooms in London on October 17, 2013.

    For more info http://www.uk-ce-awards.co.uk/new-2013-winners/ more

  • Focus on White Goods

    Offering in-home services such as assembly and installation along with the delivery, can provide your customer with added convenience and a richer delivery experience.

    These value-added services can, in turn, increase your average basket value and provide you with market differentiation.

    For example, all of our Delivery Crews are trained to connect your customer’s new washer/dryer safely and to disconnect and remove the old item.

    Washing Machines

    Tumble Dryers

    Dishwashers

    Last year we collected 30,000 old appliances and processed for recycling.

    Following connection, the crew will run a test cycle, take away the packaging and old appliance for recycling.

    Our white goods service is part of a portfolio of value-added service solutions that we provide foryou to offer to your … more

  • News Update New CEO

    We are delighted to announce that Ian Howell has been appointed as CEO of Arrow XL and takes up his new role with us from Monday 14thOctober.

    Ian comes to the business with extensive experience in retail and 2-man-deliveries, having previously held roles as Head of Multi-channel Logistics at Marks and Spencer plc and prior to that, senior operational roles at Land of Leather and B&Q.

    Ian Howell commented on his appointment: “Arrow XL is a business built on excellence and goingthe extra mile to provide a fantastic service for their customers. I’m looking forward to continuing the successful development of Arrow XL and using my experience to help the business grow in an increasingly dynamic marketplace.”

    Gary Monk, current CEO, will assume the role of Chairman … more

  • Focus on In-Home Services

    We offer a wide range of in-home services to provide your customer with convenience and a great delivery experience.

    Compulsory Unpack

    Convenientservice for your customer, and can reduce product damage claims

    Assembly

    From screwing on the castors on a sofa, assemblinga TV stand or assembling a bed frame

    Removal of waste packaging

    Following unpack, we can remove and disposeof the packaging for your customer.

    Wet Connection & Disconnection (White Goods)

    Disconnection andremoval of old appliance

    Connection of washers, tumble dryers and dishwashers to existing plumbing supply and vents.

    Level appliance & run test cycle

    WEEE Supporting your WEEE obligations;

    Collection of old electrical appliance

    Disposal via our Waste Electronic and Electrical Equipment … more

  • Focus on Training

    Whether it is an emotional purchase or a distress purchase, the delivery experience has a significant effect on how your customer feels about you, the retailer, and can influence future purchasing decisions.

    three quarters of respondents confirm that when a retailer has provided a good delivery experience this has directly encouraged them to go back to that retailer to shop again. IMRG Consumer Delivery Survey 2013

    Guy Burgess, Director of Last Mile, and David McIntosh, Leadership and Development Manager have launched our Final Mile workshops to all of our 220 2-man delivery crews.

    Split across the 6 steps of delivery and focussing on service standards, physical skills and soft skills, all required in deliveringan excellent customer experience, means that we arecommitted to … more

  • Services for Electrical Retailers and Manufacturers

    WEEE Responsibility

    The Waste Electronic and Electrical Regulations 2006 aim to reduce the amount of WEEE being disposed of. Importers, re-branders, manufacturers and distributors are likely to be classed as an Electronic and Electrical Equipment (EEE) producer with associated legal obligations.We can assist you with your WEEE responsibility;

    Offering a convenient collection service of your customer’s old electrical item from their home at the same time as the delivery of their new product.

    Certification supporting your WEEE obligations.

    Processed from our hub closest to your customer’s home, reducing unnecessary transit runs and shipment costs.

    We partner with a service provider with a priority on re-use and recycle.

    more