We value all customer feedback at ArrowXL. That’s why we’re delighted to be awarded an ‘excellent’ 9.2 out of 10 rating by online consumer review website Trustpilot.
Since we were listed on Trustpilot in 2014, out of more than 8,100 customer reviews over 82% have given ArrowXL a full five-star rating, the highest of any UK mainstream carrier.
Trustpilot allows customers to leave honest, unbiased reviews and share experiences about companies they have purchased from recently.
Latest five-star comments praise us for ‘excellent friendly and timely service,’ and ‘first class delivery from people who seem to have the customer’s interest as a priority.’
“This is fantastic news,” says CEO Ian Howell. “It means we are … more
It’s been an exceptionally busy start to the new year.
With volumes up by 8% on last year over the peak period rush, again we saw record deliveries in January, that means 300,000 big and bulky items that had to be delivered right first time.
Importantly, we expanded our peak season capacity by doubling storage capability at Wigan with our new 22m high bay, part of our £1.8m warehousing expansion completing in April.
This major investment in infrastructure allows us to improve efficiency and strengthen our five-star service to retailers and their customers.
Thanks to a huge team effort and the best technology available with our innovative customer order tracking services, I am proud that we rose to and met the challenges successfully.
We’re now planning for Easter … more