It’s been an exceptionally busy start to the new year.
With volumes up by 8% on last year over the peak period rush, again we saw record deliveries in January, that means 300,000 big and bulky items that had to be delivered right first time.
Importantly, we expanded our peak season capacity by doubling storage capability at Wigan with our new 22m high bay, part of our £1.8m warehousing expansion completing in April.
This major investment in infrastructure allows us to improve efficiency and strengthen our five-star service to retailers and their customers.
Thanks to a huge team effort and the best technology available with our innovative customer order tracking services, I am proud that we rose to and met the challenges successfully.
We’re now planning for Easter and beyond, and are pleased to announce we’ll be delivering on Easter Monday and both Bank Holiday Mondays in May.
Our approach to peak has seen us make key appointments too. I’m particularly pleased to welcome Charlie Shiels who has joined as Chief Operating Officer from DPDGroup UK Ltd.
Charlie’s task is to drive forward operations and deliver the best customer experience possible.
Great service is about our people, our technology and our infrastructure and we have to keep innovating and always stay one step ahead.
By CEO Ian Howell