• News Update Award Winning 2013

    We are delighted to announce that Arrow XL has won the New Product and Product Improvement Award in the UK Customer Experience Awards 2013.

    Now in its fourth year, the UK Customer Experience Awards celebrates and promotes excellence in customer experience across a broad spectrum of industries.

    Chris White, Customer Experience Director, Arrow XL said: “We are thrilled to win this award, which recognises we are leading the field for innovation in customer experience. We look forward to building on this success by further developing our customer service excellence.”

    Finalists in each of the 25 categories presented their entry to a team of specialist judges at The Grand Connaught Rooms in London on October 17, 2013.

    For more info http://www.uk-ce-awards.co.uk/new-2013-winners/ more

  • Focus on White Goods

    Offering in-home services such as assembly and installation along with the delivery, can provide your customer with added convenience and a richer delivery experience.

    These value-added services can, in turn, increase your average basket value and provide you with market differentiation.

    For example, all of our Delivery Crews are trained to connect your customer’s new washer/dryer safely and to disconnect and remove the old item.

    Washing Machines

    Tumble Dryers

    Dishwashers

    Last year we collected 30,000 old appliances and processed for recycling.

    Following connection, the crew will run a test cycle, take away the packaging and old appliance for recycling.

    Our white goods service is part of a portfolio of value-added service solutions that we provide foryou to offer to your … more

  • News Update New CEO

    We are delighted to announce that Ian Howell has been appointed as CEO of Arrow XL and takes up his new role with us from Monday 14thOctober.

    Ian comes to the business with extensive experience in retail and 2-man-deliveries, having previously held roles as Head of Multi-channel Logistics at Marks and Spencer plc and prior to that, senior operational roles at Land of Leather and B&Q.

    Ian Howell commented on his appointment: “Arrow XL is a business built on excellence and goingthe extra mile to provide a fantastic service for their customers. I’m looking forward to continuing the successful development of Arrow XL and using my experience to help the business grow in an increasingly dynamic marketplace.”

    Gary Monk, current CEO, will assume the role of Chairman … more

  • Focus on In-Home Services

    We offer a wide range of in-home services to provide your customer with convenience and a great delivery experience.

    Compulsory Unpack

    Convenientservice for your customer, and can reduce product damage claims

    Assembly

    From screwing on the castors on a sofa, assemblinga TV stand or assembling a bed frame

    Removal of waste packaging

    Following unpack, we can remove and disposeof the packaging for your customer.

    Wet Connection & Disconnection (White Goods)

    Disconnection andremoval of old appliance

    Connection of washers, tumble dryers and dishwashers to existing plumbing supply and vents.

    Level appliance & run test cycle

    WEEE Supporting your WEEE obligations;

    Collection of old electrical appliance

    Disposal via our Waste Electronic and Electrical Equipment … more

  • Focus on Training

    Whether it is an emotional purchase or a distress purchase, the delivery experience has a significant effect on how your customer feels about you, the retailer, and can influence future purchasing decisions.

    three quarters of respondents confirm that when a retailer has provided a good delivery experience this has directly encouraged them to go back to that retailer to shop again. IMRG Consumer Delivery Survey 2013

    Guy Burgess, Director of Last Mile, and David McIntosh, Leadership and Development Manager have launched our Final Mile workshops to all of our 220 2-man delivery crews.

    Split across the 6 steps of delivery and focussing on service standards, physical skills and soft skills, all required in deliveringan excellent customer experience, means that we arecommitted to … more

  • Services for Electrical Retailers and Manufacturers

    WEEE Responsibility

    The Waste Electronic and Electrical Regulations 2006 aim to reduce the amount of WEEE being disposed of. Importers, re-branders, manufacturers and distributors are likely to be classed as an Electronic and Electrical Equipment (EEE) producer with associated legal obligations.We can assist you with your WEEE responsibility;

    Offering a convenient collection service of your customer’s old electrical item from their home at the same time as the delivery of their new product.

    Certification supporting your WEEE obligations.

    Processed from our hub closest to your customer’s home, reducing unnecessary transit runs and shipment costs.

    We partner with a service provider with a priority on re-use and recycle.

    more

  • Arrow XL excels at CILT North West Awards

    Arrow XL wins Freight Transport Best Practice award at annual CILT awards

    Arrow XL, the UK’s leading two-man delivery specialist, has gained its first awards win at the annual Chartered Institute of Logistics and Transport (CILT) North West Awards, taking home the Freight Transport Best Practice award.

    The celebration follows the company’s recent re-brand, which alongside its new brand identity, saw Arrow XL invest in a 750,000 sq ft warehousing facility in Wigan. The new site in Wigan has significantly improved Arrow XL’s core offering, providing a fully secure 550,000 sq ft warehousing facility and an additional 200,000 sq ft delivery hub for its national delivery network, expanding the business’ capacity even further.

    It was this new site and service … more