• Focus on Training

    Whether it is an emotional purchase or a distress purchase, the delivery experience has a significant effect on how your customer feels about you, the retailer, and can influence future purchasing decisions.

    three quarters of respondents confirm that when a retailer has provided a good delivery experience this has directly encouraged them to go back to that retailer to shop again. IMRG Consumer Delivery Survey 2013

    Guy Burgess, Director of Last Mile, and David McIntosh, Leadership and Development Manager have launched our Final Mile workshops to all of our 220 2-man delivery crews.

    Split across the 6 steps of delivery and focussing on service standards, physical skills and soft skills, all required in deliveringan excellent customer experience, means that we arecommitted to … more

  • Services for Electrical Retailers and Manufacturers

    WEEE Responsibility

    The Waste Electronic and Electrical Regulations 2006 aim to reduce the amount of WEEE being disposed of. Importers, re-branders, manufacturers and distributors are likely to be classed as an Electronic and Electrical Equipment (EEE) producer with associated legal obligations.We can assist you with your WEEE responsibility;

    Offering a convenient collection service of your customer’s old electrical item from their home at the same time as the delivery of their new product.

    Certification supporting your WEEE obligations.

    Processed from our hub closest to your customer’s home, reducing unnecessary transit runs and shipment costs.

    We partner with a service provider with a priority on re-use and recycle.


  • Arrow XL excels at CILT North West Awards

    Arrow XL wins Freight Transport Best Practice award at annual CILT awards

    Arrow XL, the UK’s leading two-man delivery specialist, has gained its first awards win at the annual Chartered Institute of Logistics and Transport (CILT) North West Awards, taking home the Freight Transport Best Practice award.

    The celebration follows the company’s recent re-brand, which alongside its new brand identity, saw Arrow XL invest in a 750,000 sq ft warehousing facility in Wigan. The new site in Wigan has significantly improved Arrow XL’s core offering, providing a fully secure 550,000 sq ft warehousing facility and an additional 200,000 sq ft delivery hub for its national delivery network, expanding the business’ capacity even further.

    It was this new site and service … more